SOFTWARE SUPPORT ABOUT US LINKS
Support
FAQ
FAQ

Here is collected most frequent questions. Try to find the answer on you question before contact us by email or by phone. At least our FAQ it is fastest way to find the answer.


General Questions
How do I download your products?
The file for downloading is too big for me. What can I do?
Can I get the product on a CD-ROM?
What is "Screensaver"?
What is "Shareware"?
How do I uninstall a product?

Purchasing and Registering
I want to purchase your software. How do I pay for it?
Can I pay for one copy and install it on multiple computers?
What is registration?
How do I register my software?
Where do I enter my registration code?
What do I do if I've lost my registration e-mail?
The registration code you sent me doesn't work. What's wrong?

How do I download your products?

Click on the Products menu item at the top of the web site, then click on the product you want. Left menu will appear with Overview of the product. In the left menu click on Downloads item. One or several links will be displayed with explanation for each one. Click on that link and accept downloading and saving the product.

The file for downloading is too big for me. What can I do?

If you have a slow dial-up connection, you may experience disconnects or drop-offs during the download. To be able to continue downloading even after such issues you have to use one of download managers that allows you to resume downloading if an error occurs (so you don't have to start all over). There are a lot of programs with such functionality, some of them are: FlashGet, GetRight, Internet Download Accelerator.

Can I get the product on a CD-ROM?

No. Currently it is not possible.

What is "Screensaver"?

Screensaver is a computer program which is typically acts as an automated piece of software which protects your monitor from burnt-in images. Screensavers typically contain a moving image to help prevent burn-ins. They can also provide a entertainment or special-effect factor.

What is "Shareware"?

Shareware (sometimes called lightware) is software that is distributed free on a trial basis with the understanding that the user may need or want to pay for it later. Shareware is also commonly referred to as "Try before you buy". Trial period of our shareware products is 30 days; after this period you must purchase the product or completly uninstall it.

How do I uninstall a product?

In Windows, open the Start Menu, click on Control Panel. From the Control Panel, click on Add/Remove Programs. Locate the product in the list and click on Remove button.

I want to purchase your software. How do I pay for it?

To purchase a product, click on the Products menu item at the top of web site, then click on the product you want to buy. At the left additional menu will appear, click on Buy. Follow the on-screen instructions.

Can I pay for one copy and install it on multiple computers?

No you can not. If you have more than 1 computer in order for unlimited use of any our shareware you have to purchase the license for every computer. You're not allowed to share the full version of a product with your friends and neighbors - they have to purchase their own copy.

What is registration?

Registration is the process of paying for software that is published as shareware. A lot of our products are published as shareware, which means that you can download and try it for free. When you using our software on a trial basis, you see enough of the program to get an idea of what is it like, but after expiration period - you have to purchase it or uninstall.

In order for unlimited use of the program, you must register it. When you register your copy of the program, you will receive registration e-mail containing either a registration code (with instructions how to use it) or a download link to the full version of the product.

How do I register my software?

To register your copy of the product, you must purchase it.

Where do I enter my registration code?

Some of our software require a registration code. On the registration screen of those programs, click on the Register button. Enter your name and registration code exactly as they appear in your registration e-mail, then restart application to complete registration process.

What do I do if I've lost my registration e-mail?

Send us an e-mail with your full name, e-mail address and the name of the product. Once we verify your information, we will resend your registration e-mail to you within 12 hours. We recommend you to print out your registration e-mail when you get it, just so you have a copy somewhere that is not on your computer.

The registration code you sent me doesn't work. What's wrong?

Our registration codes are based on the name you provide us. The normal reason a code doesn't work is that the name and code you entered do not match. This could be because of a mistype when you registered.

The first thing to do is to try your code again. Make sure you enter the name and code EXACTLY as they appear in your registration e-mail, using the same capitalization and punctuation. Be sure to include any dashes when you enter the registration code itself.

If you still have problems, then e-mail us the name and code you are entering. Be sure to include your order number in your e-mail. We'll let you know what the problem is, or we will issue you a new code.

FAQ |  Contacts |  About Us |  Company Policies
© 2007-2008 ff Softworks Company. All Rights Reserved.